COURSE OBJECTIVES

The aim of this course is to ensure new employees understand the world of work. It also ensures that new employees conduct themselves professionally in the workplace.

COURSE OUTLINE
Upon completion of this course, the participants should be able to:

• Understanding personality types
• Plan and organize work
• Match the type of communication with the appropriate method
• Improving telephone skills
• Developing filing systems
• Using electronic filing systems
• Handle office documents and a diary with appropriate confidentiality
• Using office equipment
• Professional behaviour and conduct
• Professional dress codes
• Ethics