This course is accredited by the Services Seta and material covers unit standard
252031 at NQF level 5 worth 4 credits.
COURSE CONTENTS:
Module 1:
Self awareness
Self-awareness and Mindfulness
Life Balance – Nurturing all four areas of our life
Emotional Intelligence Core competencies
Johari’s window
Myers Briggs Personality Test
Locus of Control
Being a victim of circumstances
Or Being empowered and having internal power
Module 2:
Interpersonal Skills and Communication
Developing polished interpersonal skills with staff and colleagues
Giving negative feedback respectfully
Receiving negative feedback gracefully
Open and closed communication climates
Listening Skills
Communicating assertively
Assertiveness test
Demonstrating behavior that is direct, appropriate and respectful
Dealing with aggressive people and bullies in the workplace
Transactional Analysis
Managing conflict effectively
Learning to work with your manager effectively
Showing appreciation
Module 3:
Understanding & managing our negative emotions
Developing an emotional vocabulary
Being attentive to one’s emotions
Recognising negative emotions
Effective techniques for managing negative emotions
Stages of emotional change in traumatic times
Finding the gift in difficult times
Resilience: Bouncing back quickly after a setback
Module 4:
Developing a positive focus
Focusing on your blessings
Having an attitude of gratitude
Living from a space of positive emotions
Focusing on the good in your life
The sub-conscious and spiritual intelligence
Module 5:
Self Confidence and Self belief
Deep appreciation of one’s inner beauty and unlimited potential
Appreciating yourself
Believing in yourself
Building self-confidence
Self confidence assessment
Life skills Assessment
Module 6:
Life Purpose and Realisation of Potential
Building a stronger inner self
Identifying your mission and soul purpose
Focusing on your core genius, gifts and talents
Setting goals and objectives
Visualisation and Affirmation techniques
Three obstacles to success:
Considerations, fears & roadblocks
Having an orientation for taking action
Drawing up an action plan for achieving critical goals
