Operations Management

This course is accredited by the Services Seta and material covers unit standards 252032 at NQF level 5 worth 8 credits.

Develop operational strategies for a unit:

 The strategic plan of an entity is examined to determine the purpose of a unit in contributing to the achievement of the entity's strategy.

 Operational strategies for achieving the purpose of a unit are developed and recorded.

 The operational strategy of a unit is aligned with the overall strategy of an entity.

 A systematic process is followed to develop goals, objectives and performance standards that are clear, concise, measurable and achievable.

 Stakeholders are involved in the formulation of the goals, objectives and performance standards of a unit to obtain their commitment.

Develop an operation plan for a unit:

 The operation plan is developed to transform the goals and objectives into tasks, responsibilities, time frames, performance measures, resource needs and contingencies.

 Measurable parameters are validated against customer and unit performance requirements.

 Monitoring systems are described in the operational plan to enable the measurement of progress and results against the performance standards.

 Feedback on the operational plan is obtained from team members to promote buy-in in the implementation of the plan.

Implement an operational plan:

 The operational plan is implemented, with amendments where necessary, to meet the specified goals, objectives and performance standards.

 Optimal use of available resources is ensured during implementation to promote cost-effectiveness.

The use of control measures by first line managers is encouraged in the areas of their responsibility.

Monitor measure and evaluate the achievement of goals and objectives:

The performance of the unit is monitored against the goals, objectives and performance standards in the plan using established monitoring systems.

Performance reviews are conducted to measure inputs and outputs of team members against the operational plan.

Recommendations on corrective action are implemented with the agreement of the responsible first line managers.

Results are evaluated in terms of the teams' contribution to the performance of a unit.

Contact Details

Contact Person: 

Julius Matose
Course Details

Unit Standard: 


NQF Level: 

Level 5



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

2 Days


On Inquiry

Course fee Includes: 

materials ( 12-13 July, 30-1 Sept & 25-26 Nov 2021 dates) Inclass & online