Personal Assistant

This course is accredited by the Services Seta and covers unit standards 13929 at NQF level 3 worth 3 credits and 12153 at NQF level 4 worth 5 credits.

What does it mean to be a PA?

• Knowing myself

• Understanding people –diversity in the workplace

• Being a professional PA


• The purpose and methods for communicating with clients

• Listening skills

• The phone call- greeting, body, conclusion

Business writing skills

• Planning your writing- mind mapping

• Common errors to avoid

Professional Documents

• Intelligent Emails

• Letters

Meeting management

• Setting an effective Agenda

• Taking and editing concise minutes of meetings

• Circulating minutes

• Ensuring decisions are implemented

Managing a diary

• Understanding a diary

• Confidentiality

• Professionalism and ethics

Understanding filing

• Filing rules

• Filing alphabetically, date, name

• Labelling files

• Electronic filing

• Using MS Outlook effectively for filing documents

• Using MS Outlook for managing your diary

• Data management

Being organized

• Routines, procedures, checklists

• Simple systems and routines

• Planning your day

•Events planning

• Responsibility chart

• Be professional in organizing travel and accommodation

• Booking caterers and venues

• Project managing the event

• The events budget

Contact Details

Contact Person: 

Julius Matose
Contact: Imsimbi Training
Course Details

Unit Standard: 

13929, 12153

NQF Level: 

Level 3
Level 4


3, 5

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

3 days


On Inquiry

Course fee Includes: 

materials ( 21-23 July, 15-17 Sept, & 10-12 Nov 2021 dates) Inclass & online