Supervisory Management Level 1

This course is accredited with the Services Seta and covers unit standard 14667 at NQF Level 4 worth 10 credits


1. The supervisory context and holistic development

 How self-awareness is integral to being a good role-model to your team

 Integrating challenges from the external environment with internal dynamics

2. Why organizations need managers and supervisors

 Fundamentals of management

 Clarifying each members role and cultivate skills needed

 Encourage team to review their performance according to quality standards

3. Shift from the older to the new model of management

 Moving from authoritarian models to empowering staff

 Case study of a new manager practising old style methods

 Managing people who were your peers

4. Accountability and supervisory effectiveness

 Distinguishing between responsibility, authority and accountability

5. The basic management functions – planning, leading, organization & control

 Planning: Forecasting, scheduling, budgeting and developing procedures

 Leading : Decision-making, communicating, motivating and developing people

 Organizing : Developing structures, delegating responsibility, building relationships

 Controlling :Setting standards, measuring performance, correcting and praising

6. Build effective relationships and teams in the workplace

 Understand self & diverse people within the SA context

 Understanding my personality and how this impacts upon relationships with others

 Simulation game which enables participants to reflect upon their style in teams

7. Understand different management styles.

 Identify my own management style from five prototypes

 Examining the strengths and weaknesses inherent in each style

8. Achieving results through planning and prioritizing

 Understanding planning in a dynamic context

 Setting realistic targets and schedules

 Allocating resources responsibly

9. The supervisor as a facilitator

 Observing group dynamics and identifying needs

 Chairing meetings inclusively

 Being open to receiving feedback for effective facilitation

10. Conflict resolution

 Understanding my instinctive approach to conflict and how this impacts

 Striving for win-win solutions through problem solving

 Conflict scenario simulations

11. Delegation, feedback and listening skills

 Overcoming barriers to delegation through stewardship

 Giving and receiving feedback

12. Supervision, monitoring and control

 Establish performance standards

 Measure performance, checking deviations

 Corrective actions or change standard

13. Monitoring time, finances and quality

 How my attitude to time impacts upon deadlines and solutions to problems

 Using a variance analysis to check budgets

 Exploring quality planning, assurance and control

14. Motivating people

 Understanding motivation theory

 What de-motivates me at work?

 Preventing job dissatisfaction

15. Discipline in the workplace

 DVD presentation of how not to conduct a disciplinary meeting

 Conducting a disciplinary counselling session

16. Developing Myself

 Developing a vision for your life

 Developing a personal action plan

Contact Details

Contact Person: 

Julius Matose
Contact: Imsimbi Training
Course Details

Unit Standard: 


NQF Level: 

Level 4



Course Duration: 

3 days


R6,890 (excl. VAT)

Course fee Includes: 

Training Materials