Telephone Etiquette

This course is accredited by the Services Seta and material covers unit standard 7790 at NQF level 3 worth 3 credits.

• Attitude and aptitude

• Using the telephone

• Understanding different personalities

• Telephone etiquette

• Answering / accepting the call/ the number of rings

• The greeting

• Effective communication skills

• Professional speech / choice of words

• Language

• Articulation

• Voice control

• Transferring calls

• Using a switchboard

• Taking messages

• Distribution of messages

• Ending calls

• Listening skills

• Dealing with abusive callers

• Confidential information

• Telephone answering simulation

• Self-assessment

Contact Details

Contact Person: 

Julius Matose
Course Details

Unit Standard: 

7790

NQF Level: 

Level 3

Credits: 

3

Course Duration: 

1 day

Cost: 

R2,550 (Excl. VAT)

Course fee Includes: 

Training Materials