Customer Service Excellence

Learning Programme overall purpose: To provide learners with the required skills to apply the basic skills of customer service
People learning towards this Unit Standard are expected to be competent in: • Hold a GETC or equivalent qualification
• Numeracy and literacy at NQF level 1 or equivalent
• Be competent in communication
Learning Outcomes: At the end of this Workshop, the learner will be able to:
Explain and understand the definition of customer service
Engage in an interaction with a customer or colleague
Demonstrate communication skills when responding to a customer
Process a query in order to respond to a customer need
Articulation and portability with other courses and qualifications: Aligned to form part of:
ID Qualification Title NQF Level Quality Assuring Body
Core 49648 National Certificate: New Venture Creation (SMME) 02 Services
Core
57804 National Certificate:
Public Administration 03

Workshop Design and Delivery
Learning Strategy: This workshop will be:
• Scheduled by Keybase Training Solutions
• Managed by the facilitator
• The facilitator is a subject matter expert and has the required skills
• Assessed and Moderated by qualified assessors and moderators with the required skills and subject matter expertise
• Attended by learners in a classroom situation with learning activities that include individual, group and self-study activities as well as practical reinforcement within a structured work environment, with workplace activities, exposure, coaching and mentoring activities and assessments.

Contact Details

Contact Person: 

Candice Oelofse
Course Details

Unit Standard: 

14338

NQF Level: 

Level 2

Credits: 

2

Course Delivery Method: 

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

1 Day

Cost: 

R2200

Course fee Includes: 

Course material, refreshments, lunch, assessment & help