Delivery Service Excellence (High Impact Short Course)

This programme has been designed for learners who deal with the internal and external customers, intermediaries, call centers, walk in service centers, enquiries counters and learners who communicate with customers either telephonically or face to face.

* Explain the principles of impressive customer service in the context of a specific industry and organisation
* Apply knowledge of personality styles to respond appropriately to a customer
* Analyse information in order to provide customer service
* Suggest innovative solutions to respond to queries and improve customer service
* Manage the relationship to retain customers

- Certificate of attendance will be issued
- Could also be presented at YOUR Workplace

Additional Course Info: 

Contact Details

Contact Person: 

Marlene Burden
Course Details

Unit Standard: 




Course Delivery Method: 

E-learning E-learning

Blended Blended

Course Duration: 

1 Day


R1 400.00 (Excl. VAT) per delegate