Aligned to SAQA’s Unit Standard ID 9506, NQF Level 4, Credits 4
The workshop will benefit office professionals who intend to improve their interpersonal skills. Individuals from all areas of the work environment can attend this intervention re-examine the way they evaluate themselves and as an opportunity to explore new ways to communicate and co-operate with team members and clients.
Training course objectives for Essential Assertiveness Skills
Understanding the advantage of assertive behaviour compared to passive or aggressive behaviour
Identifying different types of assertive behaviour
Recognising the importance of adapting to different situations where assertive behaviour will be to the person’s and organisation’s advantage
To apply assertive communication with fellow workers
To role-play different assertive techniques to identify strengths and weaknesses