Assertiveness and Conflict Resolution

Course Category: Personal Development

Time: 8:30AM
Duration: 1 Day


Grow and enhance communication techniques and interpersonal skills which will develop a personal mind-set that is geared towards understanding oneself and others. Harnessing these skills will enable the individual to manage conflict in a professional and empathetic manner while maintaining a level of assertiveness that will encourage positive resolutions.


Identifying and exploring key interpersonal skills
Understanding the importance of verbal and non-verbal communication
Develop active listening skills
Identify major causes of conflict in the work environment
Recognise potential conflict triggers
Learn to communicate assertively and effectively
Cultivate a problem solving and tolerant attitude
Explore negotiation techniques and skills
Develop an appreciation of the importance of emotional intelligence
Sourcing and implementing positive coping mechanisms
Internal anger management
Practise the above learned skills in an interactive, activity based environment to facilitate deeper understanding and confidence


Be able to build solid interpersonal relationships based on mutual respect and understanding
Encourage open channels of communication which aim at increasing productivity and a healthy work environment
Show tolerance towards others and be more open-minded
Be equipped to identify areas and situations in which conflict may arise and apply methods (internal and external) to defuse potential conflict
Deal with conflict in a calm, empathetic and assertive manner that ensures self-respect and gains the respect of others
Understand that conflict can be used positively to stimulate constructive discussions, improve the quality of decisions and arouse creativity and imagination.

Contact Details

Contact Person: 

Nikki Pears
Course Details

Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

1 Day


R2 200 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including a light lunch