Aligned to Unit Standard: 110506
NQF Level 4
Credits: Aligned
Course Category: Business Skills

Time: 8:30
Duration: 1 Day

Aim

Develop the fundamental skills required for effective and professional business communication both verbal and written.

Objectives

• Understand the core components of effective communication
• Identify and analyse target audience
• Explore the various methods of communicating including letters, emails, reports, presentations, meetings, telephone and social media
• Design the content of your message to be clear and concise, and use appropriate language
• Handle enquiries in a responsive and unambiguous manner
• Understand the importance of active listening
• Improve your vocal delivery and adjust your body language
• Understand communication across hierarchal levels
• Evaluate the effectiveness of your communication, understanding the importance of feedback and review.
• Practise communicating by presenting message content verbally

Outcomes

• Develop a more confident communication style
• Analyse your target audience and apply appropriate communication methods
• Become a stronger communicator in terms of content and delivery
• Communicate across internal departments, and with customers and suppliers, in a more clear and responsive manner
• Practise and evaluate your communication skills for continuous development