Unit Standard:
NQF Level:
Course Category:
Management & Leadership
Duration: 2 Days
Time: 8:30am-4:00pm


This practical course will explore what is required of you to coach your staff to enhance their skills and improve their performance. It will provide you with the skills and the tools to implement a coaching or process.


Understand the concept of coaching and mentoring and how they differ
Identify coaching opportunities and when not to coach
Explore the qualities and responsibilities of an effective coach
Recognise the importance of building relationships, providing support and guidance and developing team members
Develop listening skills and the ability to challenge assumptions and fixed mind-sets
Develop questioning techniques to establish understanding and competence in specific tasks
Establish the steps for implementing a coaching or mentoring process
Practice using coaching documents to clarify roles and responsibilities and create achievable goals
Explore how to monitor and review progress and assess the impact of coaching

Recognise coaching opportunities
Embrace a positive mind-set to developing the potential of your staff
Build positive relationships by listening, providing support, using appropriate questioning and providing feedback
Able to understand the problems and obstacles that hold your staff back
Improve staff performance and motivation by providing guidance, knowledge and new challenges, and recognising capability
Improve your own strengths and sense of job satisfaction by developing others
Develop and implement an action plan for individual coaching
Monitor, evaluate and correct the action plan for individual coaching

Contact Details

Contact Person: 

Course Details

Unit Standard: 

Aligned to Unit Standard 113909

NQF Level: 

Level 3


Non-credit bearing

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

2 days


R4 400 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including a Light Lunch