Contact Centre Service Excellence

Course Category: 
Front Line

3-day - in house or exclusive training only

A contact centre is a facility used by companies to manage all client contact through a variety
of mediums such as telephone, fax, letter, e-mail and increasingly, online live chat

Contact Details

Contact Person: 

Nikki Pears
Course Details

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

3 days

Cost: 

R6,000 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Public Courses - Refreshments including a light lunch