Customer Service Excellence for isiZulu Speakers

Course Category:
Front Line
Duration: Half Day
Time: 8:30am-12:00pm

WHO SHOULD ATTEND

Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally)

HOW YOU WILL BENEFIT

You will gain an understanding of the importance of delivering consistent customer service excellence
You will acquire fundamental, usable skills that will help improve customer service levels in your company
WHAT WILL BE COVERED

The importance of looking after your customers (both internally and externally)
Problem solving
Importance of good product knowledge
Importance of setting and keeping high standards
How to delight your customers and exceed their expectations
How to keep motivated at being a customer service guru
Culture and how it impacts on a 1st World organisation and much more!!!!

Contact Details

Contact Person: 

Nikki Pears
Course Details

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

Half Day

Cost: 

R1 450 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Public courses - refreshments and a light lunch