A recent report by management consultancy firm Accenture, points out that benchmarking is an important element of any operational process: “Knowing where you stand in terms of costs and value creation is essential to evaluate where you stand competitively. Without a robust benchmarking effort, you are simply flying blind, especially with regard to best practices.”

WHO SHOULD ATTEND

• Managers in all economic sectors

• Typically, second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

HOW YOU WILL BENEFIT

• Apply the concept of best practice to a business or department

• Analyse current practices in the unit in relation to identified best practices

• Decide on the best practices to be adopted in the business or division

• Formulate recommendations for implementing best practice

• Draw up a plan for implementation • Implement, monitor and control conversion to best practice

WHAT WILL BE COVERED

• Understanding the concept of “Best Practice” and its importance to a business • Defining “World-Class” practices and their applicability in relation to best practice for a business

• Identifying relevant best practices for your business

• Identifying current practices in your business and evaluating them against alternatives

• Determining appropriate changes to be implemented

• Preparing recommendations for change with reasoned justification

• Drawing up an implementation plan and associated resource plan

• Implementing Best Practices, monitoring progress and addressing corrective action