Managing Conflict-Accredited

Unit Standard: 114226
NQF Level: NQF 5
Credits: 8
Course Category:
Management & Leadership
Accredited
Duration: 3 Days
Time: 8:30am-4:00pm

LEARNING ASSUMED TO BE IN PLACE and RECOGNITION OF PRIOR LEARNING:
Learners undertaking this Unit Standard must be competent in Communication at NQF Level 4 or equivalent with Mathematical Literacy at NQF Level 4

WHO SHOULD ATTEND
We can all benefit from techniques and tools to recognise and manage conflict in our business and personal lives.
Almost every day we are faced with situations of potential conflict. How you react and behave under these circumstances determines whether the “potential” escalates into actual conflict or not.

HOW YOU WILL BENEFIT
Delegates will learn

What the main sources of conflict within an organisation are
Appropriate techniques to manage conflict
Implementation of a strategy to resolve conflict
The attributes of a good conflict manager

WHAT WILL BE COVERED

Understanding Conflict
Definition of Negative Organisational Conflict
The Causes of Conflict
Reaction to Conflict
The Stages of Conflict

Conflict Resolution Skills
A Healthy Response to Conflict
Emotional Awareness
Nonverbal Communication
Conflict Resolution and Transactional Awareness

Managing Conflict in your Organisation
Conflict Management Roles
Mediation for Resolving Conflict

Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 

Unit Standard: 114226

NQF Level: 

Level 5

Credits: 

8

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

3 days

Cost: 

R6 600 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including a light lunch

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