Unit Standard: 
NQF Level: 
Course Category: 
Management & Leadership

Duration: 1 Day
Time: 8:30am-4:00pm

A mentor is someone who sees more talent and ability within you, than you see in yourself, and helps bring it out of you.
Bob Proctor


  • All persons who need to mentor a colleague to enhance the individual’s knowledge, skills, values and attitudes in a career path
  • Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management

Delegates will learn the skills required of an effective mentor and a generally accepted methodology of applying these skills in a work environment and personal development context

  • The difference between mentoring, coaching, counselling and training
    • Mentoring and coaching
    • The link between Adult Learning/Training and Mentoring
    • The difference between Counselling and Mentoring
  • The roles and responsibilities of the mentor and employee to be mentored
    • Clarify the relationship between the two parties  
    • Role and responsibilities of the mentor
    • Protégé role and responsibilities
  • The written contract
    • Checklist for drafting the Mentoring Agreement
    • Code of ethical conduct
  • Boundaries in a mentorship relationship
    • Deadlines
    • Interpersonal relationship
    • Meetings
    • Feedback
    • Termination
    • Contact log
    • Personal Development Plan
  • Mentoring Pitfalls
  • Protégé Pitfalls
  • The importance of communication in the mentoring process
    • Being aware of language barriers
    • Being aware of diversity
    • Being aware of what the other person is saying
    • Listening Guidelines
    • Be aware of distractions and noise that could distort the message
    • How communication skills can enhance or destroy the relationship
  • Models of mentoring
    • The characteristics of a potential employee to be mentored
    • Protégé selection criteria
    • Match the characteristics of a potential protégé with own personality
    • The consequences of a mismatch in the selection of mentor or employee
  • The importance of knowledge in mentoring
    • Questions to determine knowledge level in a specific situation
      • Questioning Guidelines
      • Open Questions
      • Closed Questions
      • Competency-based questions
    • Accessing information required to fill knowledge gaps for a specific situation
    • Knowledge and Information
    • Access to and sharing knowledge
  • Applying the skills and techniques required of a mentor
    • Using active listening skills
    • Interpreting Answers
    • Using observation skills
    • Non-verbal communication
    • Empathy
    • Goal setting     
    • SMART Goals
    • Critical path schedule
    • Dependencies between activities
    • Continuous monitoring and review
    • Feedback in terms of the negotiated mentoring contract
    • Feedback in terms of measured objectives
    • Guidelines for giving corrective feedback on inadequate or marginal performance
Official course name: 
Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path
Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 


NQF Level: 

Level 4

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

1 day


R2 200 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Public Courses - Refreshments including a light lunch