Managers' Development Programme

Unit Standard: 252031
NQF Level: NQF 5
Credits: Aligned
Course Category: Management & Leadership
Duration: 3 Days
Time: 8:30am-4:00pm

Who should attend
This course is intended for managers at all levels including those who would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

How you will benefit
Delegates who attend this course and apply the principles should be able to:

Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in personal and work situations;
Appreciate the role of emotional intelligence in interpersonal relationships;
Identify areas for self-improvement and personal development as managers and leaders;
Appreciate the extent to which the standards and conduct demonstrated by managers shape staff behaviour in a work context;
Be equipped to self-regulate behaviours and to identify areas of personal weakness and deficiencies in emotional intelligence requiring development;
Build and maintain trust and healthy relationships with team members and staff;
Better understand what motivates and how to motivate team members;
What will be covered
INTRODUCTION

PART ONE: SELF AWARENESS
Your locus of control
Self-efficacy

PART TWO: SELF-REGULATION
Managing your stress
Managing your time
Developing resilience

PART THREE: BUILDING STRONG RELATIONSHIPS
Creating trust in the team
Managing accountability and responsibility
Providing feedback

PART FOUR: MOTIVATING YOUR EMPLOYEES
Making sure your employees succeed

PART FIVE: SOCIAL SKILLS
Effective communication
Dealing with conflict
Setting smart goals

APPENDICES
Time management matrix
Tuckman’s stages of growth in a team
Maslow’s hierarchy of needs
Teamwork

Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 

Aligned to Unit Standard: 252031

NQF Level: 

Level 5

Credits: 

Non Credit Bearing

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

3 days

Cost: 

R6 000 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including a light lunch

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