Operations Management - Introductory Basics

Unit Standard: 
NQF Level: 
Course Category: 
Management & Leadership

Duration: 1 Day
Time: 8:30am-4:00pm

There is a significant cost to carrying excess stock, which is often misunderstood or simply mismanaged. Effective stock and asset management will have a very direct and positive effect on cashflow and profitability. Let us show you how it should be done.


• Staff working within an SMME (Small, Medium, Micro Enterprise) environment

• Delegates involved in New Venture Ownership and Management

• Entrepreneurs who are seeking to develop their entrepreneurial skills

• General operational staff at junior level within an organisation


• Implement an action plan for business operations

• Mobilise resources for a new venture

• Manage own time productively

• Monitor productivity in a department or small business venture

• Implement and manage a basic quality system in a small business or department


Business operation management principles

• Implementing an action plan for business operations

o Techniques for compiling an action plan for business operations

o Compiling a task list accordingly o Legal issues, safety regulations and risk factors in the compilation of action plan

o Safety regulations

o Risk management principles in the management of business operations of own business

o Assigning roles and responsibilities pertaining to an action plan

• Mobilising resources o Identify available resources

o Analyse and prioritise the cost of resources

o Evaluate the resources according to suitable contribution to effective business performance

• Monitoring productivity in a business venture

o The concept of productivity o Apply appropriate productivity concepts and principles to own venture

o Monitor the productivity of new venture on an on-going basis

o Process of control and Monitoring

• Measures to ensure continuous improvement of productivity

o Basic principles of continuous improvement

o Plan-Do-Check-Act (PDCA) Cycle

• Implementing and managing a basic quality system

o Explain the quality concepts, systems and principles

o Quality Management Systems o Quality Management Principles

o Explain the consequences and risks associated with non-compliance to quality procedures

o Draw up and monitor basic quality procedures for own venture

• Identifying the purpose and processes for scheduling activities

o Using a To-do list

o Using a diary

o Using a Planner

• Organising and scheduling business activities within timeframes

o Establish priorities

o Creating an action plan

• Accounting for interruptions

• Monitoring and managing own schedule

• Balancing private and business time to ensure overall personal productivity




Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 


NQF Level: 

Level 2


Non Credit Bearing

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

1 day


R4,400 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Public Courses - Refreshments including a light lunch