Performance Management - Accredited

Unit Standard: 11473
NQF Level: NQF 4
Credits: 8
Course Category: Management & Leadership
Duration: 2 Days
Time: 8:30am-4pm

Official course name: Manage individual and team performance

This course is designed to assist Business Owners, Managers and Supervisors to motivate and support staff in the achievement of work related goals.

In today’s economic environment, it is those organisations that have clear goals and objectives, and then
hold themselves accountable for achieving these objectives, that set themselves apart.
Organisations often struggle to cascade the high-level strategy through the teams in the organisation and
then down to individuals. Performance Management is an ongoing process, yet many organisations conduct
this as an event. Ongoing monitoring and conducting regular Performance Reviews are critical to this


• Line managers and supervisors at any level who have a passion for meeting their business objectives
• Managers who concern themselves with developing people and encouraging their success
• All persons who need to manage individual and team performance


• People will be focused on the objectives that align with the organisations goals
• Delegates will be able to set performance goals and measures for teams and individuals; to formulate
development plans; and to monitor and evaluate performance
• Delegates will know how to encourage high performers and be able to direct their subordinates when
performance goals are not being met
• There is clarity in terms of what is required of people


• The purpose of Performance Management
• Setting SMART performance goals and aligning these with business strategy
• Quantifying performance measures for teams and individuals
• Communicating the goals and performance measures, and obtaining buy-in
• Focusing on developing people’s skills and competencies through formulation of development plans
• Measuring performance through evaluation techniques
• Measuring performance and values
• Focusing on strengths and opportunities for improvement
• Identifying reasons for poor performance and determining corrective actions
• Ongoing monitoring and re-alignment
• Providing feedback in a constructive, positive manner

Contact Details

Contact Person: 

Nikki Pears
Course Details

Unit Standard: 


NQF Level: 

Level 4



Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

2 day


R5 000 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including a light lunch