Reception - The Amazing Receptionist

Duration: 1 Day
Time: 8:30am-4:00pm

WHO SHOULD ATTEND

Any employee working in a frontline position whose responsibilities include:
Meeting and greeting the company’s clients
Receiving and transferring telephone calls
Customer service

WHY YOU WOULD WANT YOUR STAFF TO ATTEND

Because we believe that your customers are integral to your success
Because we know how important an amazing receptionist is to your business
Because you know that the differentiating factor between you and your competitors could be as simple as your receptionist’s attitude
HOW YOUR COMPANY WILL BENEFIT

Effective, amazing receptionists who understand their role and how it relates to the overall success of the company
Greater productivity and better communication in the work place
Satisfied and driven frontline staff

WHAT WILL BE COVERED

The importance of Frontline staff in the company
How to represent an organisation professionally
Effective management of the reception area
Professional customer service, including how to deal with difficult situations
Effective telephone and message taking techniques
Time and Stress Management
Basic business etiquette
Motivation

Contact Details

Contact Person: 

Nikki Pears
Course Details

Credits: 

Non Credit Bearing

Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

1 day

Cost: 

R2 200 excl VAT per delegate with a reduced rate for 3 or more from the same organisation

Course fee Includes: 

Refreshments including a light lunch

Advertisement