Secretarial English and frontline telephone skills

The course includes among other things:

*Dealing with business correspondence.
*Making, receiving and handling complaints.
*Telephone language.
*Message taking.
*Effective ways of starting and ending calls.
*Problem-solving.

Contact Details

Contact Person: 

Monique Dias
Contact: Language Lab
Course Details

Course Delivery Method: 

On Demand

Course Duration: 

1 Day (5 Hours)

Cost: 

On request