Customer Relationship Management - Creating Raving Fans

Customer Relationship Management, Creating Raving Fans, is about building and maintaining rapport, whether you interact with customers face to face, telephonically or via email. During every interaction, our customers re-evaluate our company and form an idea about us.

How we communicate with our customers has a direct effect on the bottom line of our business. This course aims to teach delegates effective communication skills to deal with even the most challenging situations.

Contact Details

Contact Person: 

Zanele Ngwenya or Robyn E Sinclair
Course Details

NQF Level: 

Level 4

Course Delivery Method: 

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

2 Days

Cost: 

Quote on request