The main goal of this training is to equip participants who are partaking in the course with the basic skills to contain, and demonstrate empathy and support to clients who may have experienced traumatic and difficult incidents. It is highly recommended that these participants attend ongoing debriefing post training as this will provide an opportunity for these participants to debrief the stories they have heard, understand the impact of secondary trauma on their wellbeing and implement strategies to prevent burnout.
The outcomes of training will be effective support and basic counselling skills, an ability to connect and hear spoken as well as implied messages, understanding underlying feelings. As the main focus is trauma support and containment skills, the training will include practical information about the stages of trauma, how to contain, support and normalise a client’s responses to the event and to show empathy while maintaining professionalism. The counselling skills are there so these participants can learn how to “hold” another person while reflecting accurate feelings and content. The training will use a person centered approach which focuses on empowering individuals. This is an ideal type of therapeutic practice for short term counselling and allows the counselors to support an individual without feeling overly responsible for them
By teaching this, participants will feel empowered to offer support, empathy, caring, containment and basic counselling skills to those in need. This will provide clients that require basic counselling skills with a containing and safe enough space to address their practicalities and concerns leaving them feeling heard and supported. In some cases, the containment may help before they are referred off to an Employee Wellness Service Provider (EWS)
- To teach and practice containment skills of the employee and hearing the client’s needs.
- To create awareness of empathy and enhance sensitivity,
- To offer opportunities for personal awareness and growth in communication styles,
- To teach theoretical concepts relating to trauma and secondary trauma and repeat trauma,
- To identify specific behavioural and performance indicators following a trauma and developing appropriate referral skills.
WHO SHOULD ATTEND:
- Anyone who requires the basic counselling skills to contain their employees, colleagues or clients
- Anyone who works in a highly stressful environment where dealing with traumatic calls or cases on a daily basis is a prerequisite (i.e. call centre, retail store robberies, businesses experiencing daily trauma etc)
- Anyone in a managerial position such as HR managers and/or regional managers