Microsoft Outlook 2016 Mastering

Subject

Using Microsoft Outlook to create, receive and manage e-mail

Unit Standards

  • 58897 Apply electronic messaging and calendar application
  • 114984 Manage electronic mail in a business environment

Pre-requisites

Prior knowledge and skills to:

  • old a GETC or equivalent qualification; or
  • Be competent in Communication and Mathematical Literacy at NQF Level 2

Level

Intermediate/Advanced

Modules

Customising Outlook

Customising the Quick Access Toolbar
Customising the Ribbon
Changing the View
Creating a new view
Changing the columns displayed
Working with folders
Apply Junk mail security settings to messages
Block or unblock picture downloads in messages
Blocked attachments in messages
Working with Messages
Creating and responding to messages
Creating and using an e-mail signature

Working with message options

Flagging e-mail for follow-up
Removing flagging from messages
Change Settings for All Messages
Outlook message formats
Working with Rules
Setting up automatic reply
Setting up automatic reply using
Managing your Contacts

Creating and editing contacts

Customising the Contacts view
Sending contact information using Business Cards
Duplicated contacts
Backing up contacts
Managing contact actions
Tracking Outlook items for a contact
Printing contacts list
Import a list to Outlook
Export Outlook information

Using the Outlook Calendar

Working with appointments
Working with meetings
Working with meeting requests
Working with multiple calendars
Setting calendar options
Network Etiquette
E-mail - Pros and Cons
Company Policy
Email Disclaimers
Government Policy
Security

Organising Messages

Moving messages to folders
Deleting messages
Emptying the Deleted Items folder
Emptying the Junk E-mail folder
Sorting items in a list
Filtering
Enabling Instant search
Working with Instant Search

Sharing Folders

Etiquette, conventions, compliance

Contact Details

Contact Person: 

Thandi
Course Details

Unit Standard: 

58897,114984

NQF Level: 

Level 2

Credits: 

4

Course Delivery Method: 

In Class In Class

Course Duration: 

1 day

Cost: 

R1400 Excluding VAT

Course fee Includes: 

Training Material, refreshments & Lunch

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