Advanced Secretary & PA Workshop
Secretaries and Personal Assistants perform a variety of administrative and clerical duties necessary to ensure the smooth running of an organisation. This course will enable delegates to handle their varied responsibilities in an efficient manner. It will explain the key role and responsibilities of a Secretary/PA, how to better manage their time, organise their office space and how to deal with different and difficult people.
Who should attend?
- Personal Assistants
- Executive Assistants
- Secretaries
- Project Assistants
- Administrative Assistants
- Receptionists
Course outline:
The Challenging Role of a Professional Executive Assistant/PA
- Identify the key role and responsibilities of a secretary & PA
- Focus on how the role has evolved and why it is such a key role in any organisation
- Learn the key management skills secretaries need to deal with all internal and external stakeholders
- The power of the first impression
- Modern telephone management skills
- Positive scripting and ownership of conversations
- Analysis of the PA’s behavioural style and communication strengths
- Professional communication strategies
- Communication upwards and downwards with empathy
Assuming a Leadership Role While Performing a Supportive Function
- Modern business writing skills
- Planning and executing professional meetings
- Practical agenda setting and minute – taking guidelines
- Time management and self-management strategies
- Effective workstation management
- Managing hospitality
Building Relationship with Colleagues and Customers
- Practical assertiveness skills to deal with difficult situations
- Conflict management
- The dynamics of cultural diversity
- Dealing with change and transformation
- Managing stress and energy to ensure balance
- Breaking old patterns and developing new mind-sets
- Dress for success
