Supervise Work Unit to Achieve Work Unit Objectives (Individuals and Teams)
During the course of this training, the supervisor will be provided with the skills to plan, organise, lead and control a work unit, as well as allocating work to an individual or members of a work team, according to the defined business plan of a work unit within the organisation
This unique course provides the current or prospective supervisor with a combination of managerial and leadership skills designed to incorporate the principles of project management skills for non-project managers and how to apply these skills in managing individuals and leading a team.
Project management basics: Knowledge and understanding of basic project management principles and practices
• Understanding the basics of project management and the Project Management Body of Knowledge (PMBOK).
• Understanding the principles of project management:
o Project success factors;
o Stakeholders and role-players;
o The project concept;
o The project scope creep: Inclusions and exclusions.
• Managing the project: Skills, tools and processes.
• Understanding the project life cycle.
• Exploring project structures.
• Understanding project initiation or project “start-up”:
o Scoping the project: Scoping platform and methods of project scoping;
o The project proposal: Defining the vision, objectives, scope and deliverables for the project;
o Identifying project constraints and risks.
Selecting your team
• Selecting a team and understanding Belbin’s team roles and model:
o Task allocation: Picking the right player for the right job and briefing each team member.
• Understanding the stages of team formation - Forming, storming, norming and performing:
o Helping new teams perform effectively quickly;
o Leadership activities at different group formation stages.
• Developing team charters/documents that define the purpose of the team:
o Defining a mission and setting objectives;
o Allocating roles according to the team mission and objectives;
o Establishing what the team can and cannot do: Authority and empowerment;
o Identifying resources and support available to accomplish goals;
o Understanding operations and deciding how the team will operate;
o Negotiating and agreeing on outcomes with team members.
Work unit planning
Ensuring that the activities performed in the execution phase of the project are properly sequenced, resourced and executed:
o Developing a project plan;
o Understanding steps in project planning.
• Outlining what must be done: Work Breakdown Structures (WBS).
• Understanding team decision-making.
• Mapping resources and developing a resource plan.
• Developing a project organogram.
• Understanding the project schedule as a monitoring tool and methods of scheduling.
• Managing project budgeting.
• Developing a procurement schedule and steps to a procurement plan.
• Using the Project Management Information System (PMIS) as critical tool of monitoring and control.
• Understanding the project administration system.
• Documenting the planning related to the project.
Managing, monitoring and evaluating
• Understanding leadership styles and bases of power.
• Demonstrating an understanding of the different types of management styles.
• Motivating your team.
• Goal setting and achievement.
• Mentoring and coaching.
• Managing conflict.
• Delegating for success.
• Monitoring and controlling.
• Methods of monitoring and evaluation:
o Monitoring time lines;
o Taking corrective action;
o Monitoring team performance;
o The Balanced Scorecard;
o 360-degree feedback evaluation.
• Monitoring budget and expenditure.
• Arranging and managing project meetings.
• Reporting requirements for projects.
• Performing project closure and evaluation.