Debt Collections (Level 2)

Workshop Outcome:

This training workshop will equip delegates with the required skills to recover debt within a Contact Centre environment.

Target Audience:

The training workshop is aimed at all individuals who operate in a Contact Centre environment and are required to contact customers with regards to collecting outstanding debt.

Learning Outcomes:>

By the end of this training workshop delegates should be able to understand and apply the:

The WHAT of Credit Management

  • Roles and responsibilities of Credit Management
  • Defining credit/role in the organisation
  • Fundamentals of Credit assessment

The WHY of Credit Management

  • Need for Credit Management
  • Understanding the reasons customers do not pay

The HOW of Debt Collection - Business

  • Four step process to Debt Collection

The HOW of Debt Collection – Human

  • Effective communication
  • Telephone guidelines
  • Techniques for handling challenging customers

Identifying and understanding various stages of people behaviour

Contact Details

Contact Person: 

Danielle Lincoln
Course Details

Course Delivery Method: 

In Class In Class

Course Duration: 

2 days


R3,200 per person ex vat

Course fee Includes: 

Training, lunch, Learning material