Contact Centre Operations: NQF Level 4

Workshop Outcome:

This workshop will equip Contact Centre individuals with the knowledge, skills and attitude to maximize operating within the Contact Centre domain. Upon successful completion of this qualification, the learner would be able to:

Learning Outcomes:

  • Understand and implement service levels and their monitoring in Contact Centres;
  • Monitor and control Contact Centre staff and their meeting of targets and standards;
  • Apply specific Contact Centre sales knowledge and skills in creating and meeting sales targets and requirements;
  • Identify specific Contact Centre customers;
  • Coach others in Contact Centres;
  • Work with Contact Centre statistical data.

Qualification Alignment:

Further, Education and Training Certificate: Contact Centre Operations SAQA ID: 71489 (NQF Level 4)

Contact Details

Contact Person: 

Danielle Lincoln
Course Details

NQF Level: 

Level 4

Course Delivery Method: 

In Class In Class

Presented Presented Courses

Course Duration: 

6 - 9 months


R14,500 per person ex vat

Course fee Includes: 

Training, Learning material and resources, lunch and refreshments Assessment, Moderation and external verification