People with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process. We need to be able to get along with people and communicate clearly in order to be successful and happy in a business environment.
Join us for an interactive two days and learn how to communicate more effectively with customers, colleagues and suppliers by ensuring that your communication foundations are in place.
Familiarize yourself with the etiquette required when communicating verbally or in writing, face-to-face or over the telephone.
Ensure that you use clear, specific language, in whatever medium you are communicating in. Know how to overcome potential barriers to clear communication, and how to resolve conflict assertively and with respect.