Conflict Resolution Training - Managers, Supervisors, Shop Stewards - Durban

Workplace Leadership for Win-Win Relations

This Conflict Resolution training - which we run publicly and in-house throughout South Africa - is a great programme for having Managers, Supervisors and Shop Stewards together in the training (Aligned to Unit Standard 242824; NQF level 4; 12 credits).

Through this Conflict Resolution training they will develop key leadership skills that will:

  • enable them to lead others (and themselves) to vastly improved performance and sustained excellence.
  • equip them with the necessary competencies to shift from a “them” vs “us” culture to building “win-win” relationships.

Suitable for:   Line Managers, Supervisors, Team Leaders, Shop Stewards

Course duration:  3 days

NQF level:  4

Course content and outcomes:

Through this Conflict Resolution Training, delegates will acquire the following understanding and competencies:

  • Different leadership styles - and when to apply them
  • Trust - what it is, and how important it is in the workplace
  • Developing relational trust
  • How to rebuild a relationship after a breach of trust
  • Understanding the roles and responsibilities of Supervisors and Managers
  • Understanding the roles and responsibilities of Shop Stewards
  • The origins of trade unionism and its influence in South Africa’s transition
  • Factors that cause conflict between Supervisors, Managers and Shop Stewards
  • Conflict handling skills – The “third side” perspective
  • Leadership and bargaining
      • Positional bargaining
      • Distributive bargaining
      • Integrative bargaining
      • Transformational bargaining

    Click here to view our Conflict Resolution Training Courses on our website

Contact Details

Contact Person: 

Ron / Michele
Course Details

Unit Standard: 

Unit Standard 242824: Apply leadership concepts in a work context

NQF Level: 

Level 4



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

3 days


In-house and public fees on request