This Conflict Resolution Training - which we run publicly and in-house throughout South Africa - is a great programme for having Managers, Supervisors and Shop Stewards together in the training (Aligned to Unit Standard 242824; NQF level 4; 12 credits).

Through this Conflict Resolution training they will develop key leadership skills that will:

• enable them to lead others (and themselves) to vastly improved performance and sustained excellence.
• equip them with the necessary competencies to shift from a “them” vs “us” culture to building “win-win” relationships.

Suitable for:   Line Managers, Supervisors, Team Leaders, Shop Stewards

Course duration:  3 days

NQF level:  4

Course content and outcomes:

Through this Conflict Resolution Training, delegates will acquire the following understanding and competencies:

• Different leadership styles - and when to apply them
• Trust - what it is, and how important it is in the workplace
• Developing relational trust
• How to rebuild a relationship after a breach of trust
• Understanding the roles and responsibilities of Supervisors and Managers
• Understanding the roles and responsibilities of Shop Stewards
• The origins of trade unionism and its influence in South Africa’s transition
• Factors that cause conflict between Supervisors, Managers and Shop Stewards
• Conflict handling skills – The “third side” perspective
• Leadership and bargaining
• Positional bargaining
• Distributive bargaining
• Integrative bargaining
• Transformational bargaining

Click here to view our Conflict Resolution Training Courses on our website