Conflict, Stress and Change Management - Durban

This Conflict, Stress and Change Management Training - which we run publicly and in-house throughout South Africa - will develop your ability to understand, and more effectively manage, the conflicts, stressors and changes that you have to deal with on a daily basis.

Suitable for:   Managers, Supervisors, Team Leaders and Specialists

Course duration:  2 days

Course content and outcomes:

Stress Management

  • Become aware of six dangerous myths about stress
  • Identify your personality type and your susceptibility to deal with stressful situations
  • Gain a greater understanding of the prevalence of pressure – and stress in our lives
  • Understand the difference between stress, pressure, eustress and distress
  • Understand the 4-stage stress model, and the acute / chronic nature of stress
  • Realize the chemical effects of stress on the body’s organs – and how big a deal it is!
  • Be better able to recognise and monitor the effects of stress in self
  • Be better able to identify signs of stress overload in others
  • The 4 essential components of managing organisational stress and stressors
  • Cushioning techniques (breathing drills, eating habits, exercise) to help you manage stress

Change Management

  • Understand why people resist change
  • The change curve, and its effect on individual and team performance
  • Understand the principles of how best to manage the transitions through change
  • Management misconceptions about how to handle change
  • Types of loss employees experience during periods of major changes
  • The phases of transition through change
  • Essential principles leaders should apply for change management

Conflict Management

  • The nature of conflict: Internal vs external conflict ; Constructive vs destructive conflict
  • The main causes of individual conflict & how to manage it effectively
  • The main causes of workplace conflict on a macro and organisational level
  • The main causes of conflict within teams & how to manage them effectively
  • Understanding the main conflict styles
  • Understanding what your natural conflict style is
  • How high performance teams handle conflict
  • Leadership styles - how they are affected by conflict styles
  • The attributes needed to become an effective “conflict manager”

Click here to view our Conflict Management Training, Stress Management Training and Change Management Training courses on our website

Contact Details

Contact Person: 

Ron / Michele
Course Details

Unit Standard: 

US 11426: Interpret and manage conflicts within the workplace and US 252021:Formulate recommendations for a change process

NQF Level: 

Level 5



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

2 days


In-house and public fees on request