Supervisory Skills Training - Durban

Through this Supervisory Skills Training - which we run publicly and in-house throughout South Africa - delegates will gain a solid grounding in all the supervisory and line-management competencies (Aligned to Unit Standard 10981: NQF level 4: 12 credits).

Suitable for:   Supervisors, Team Leaders, Line Managers

Course duration:  4 days

NQF level:  4

Course content and outcomes:

Through this Supervisory Skills Training course, delegates will acquire the following skills and competencies:

  • The transition from worker to leader
    • Common mistakes to avoid
  • The cornerstones of supervision, management and leadership
    • Competence, Confidence, Fairness, Trust, Respect
  • Critical interactive competencies:
    • Communication
    • Planning
    • Delegation
    • Effective meetings
    • Time management
    • Handling interruptions
  • Determining direction, objectives and goals
    • Ensuring alignment with the organisation’s vision, mission and objectives
  • Creating order and structure
    • Organising
    • Allocating work and role clarification
  • Designing and leading teams
  • Recruiting, orienting and inducting
  • Ensuring delivery
    • Root-cause analysis, problem solving and decision making
    • Efficient reporting
  • Building morale and capability
    • Teamwork, coaching and guiding
  • Managing performance
    • Effective planning, coaching, guiding and reviewing

Click here to view our Supervisory Skills Training Course on our website

Contact Details

Contact Person: 

Ron / Michele
Course Details

Unit Standard: 

Unit Standard 10981: Supervise work unit to achieve work unit objectives (individuals and teams)

NQF Level: 

Level 4



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

4 days


In-house and public fees on request