Through this Supervisory Skills Training - which we run publicly and in-house throughout South Africa - delegates will gain a solid grounding in all the supervisory and line-management competencies (Aligned to Unit Standard 10981: NQF level 4: 12 credits).

Suitable for:   Supervisors, Team Leaders, Line Managers

Course duration:  4 days

NQF level:  4

Course content and outcomes:

Through this Supervisory Skills Training course, delegates will acquire the following skills and competencies:

• The transition from worker to leader
• Common mistakes to avoid
• The cornerstones of supervision, management and leadership
• Competence, Confidence, Fairness, Trust, Respect
• Critical interactive competencies:
• Communication
• Planning
• Delegation
  
• Effective meetings
• Time management
• Handling interruptions
• Determining direction, objectives and goals
• Ensuring alignment with the organisation’s vision, mission and objectives
• Creating order and structure
• Organising
• Allocating work and role clarification
• Designing and leading teams
   
• Recruiting, orienting and inducting
   
• Ensuring delivery
• Root-cause analysis, problem solving and decision making
• Efficient reporting
• Building morale and capability
• Teamwork, coaching and guiding
• Managing performance
• Effective planning, coaching, guiding and reviewing

Click here to view our Supervisory Skills Training Course on our website