Through this Supervisory Skills Training - which we run publicly and in-house throughout South Africa - delegates will gain a solid grounding in all the supervisory and line-management competencies (Aligned to Unit Standard 10981: NQF level 4: 12 credits).
Suitable for: Supervisors, Team Leaders, Line Managers
Course duration: 4 days
NQF level: 4
Course content and outcomes:
Through this Supervisory Skills Training course, delegates will acquire the following skills and competencies:
- The transition from worker to leader
- Common mistakes to avoid
- The cornerstones of supervision, management and leadership
- Competence, Confidence, Fairness, Trust, Respect
- Critical interactive competencies:
- Communication
- Planning
- Delegation
- Effective meetings
- Time management
- Handling interruptions
- Determining direction, objectives and goals
- Ensuring alignment with the organisation’s vision, mission and objectives
- Creating order and structure
- Organising
- Allocating work and role clarification
- Designing and leading teams
- Recruiting, orienting and inducting
- Ensuring delivery
- Root-cause analysis, problem solving and decision making
- Efficient reporting
- Building morale and capability
- Teamwork, coaching and guiding
- Managing performance
- Effective planning, coaching, guiding and reviewing
Click here to view our Supervisory Skills Training Course on our website
