Telephone Skills

The impression created by anyone who handles incoming or outgoing calls has a lasting impact on clients, suppliers and any other role players in business.

This programme is aimed at providing employees who communicate via the telephone, with the appropriate telephone skills to create a positive first impression.

Contact Details

Contact Person: 

National Contact Centre
Course Details

Unit Standard: 

7790: Processing incoming and outgoing telephone calls

NQF Level: 

Level 3

Credits: 

3

Course Delivery Method: 

Presented Presented Courses

In House In-House

Course Duration: 

1 Day

Course fee Includes: 

Course materials and stationery, refreshments and catering