Effective Communication, Negotiation and Presentation Skills

Say the Right Thing, at the Right Time, in the Right Way

As employees, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your years of employment.  But it is often said that most people do not possess the ability to present themselves of their ideas well, when all that is needed is training, coaching and practice. Communicating effectively is an essential skill necessary for the fast changing environment business and employees are finding themselves in.

This course is designed to provide delegates with the skills, knowledge, techniques and strategies to communicate effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

Who should attend?

All employees who need to improve their communication skills.

Workshop Outline:

Effective Communication Skills

  • What is communication and what is effective communication
  • The communication process
  • Types of communication
  • Non-verbal behaviours for effective communication
  • Barriers to effective communication
  • Active listening
  • Keys to effective listening
  • Step for active listening and understanding
  • Feedback
  • How to have a difficult conversation
  • E-mail etiquette rules

Effective Presentation and Negotiation Skills

  • 10 step action plan for personal impact
  • Communicating important decisions
  • 10 ways to prevent pointless meetings
  • Tips for being assertive
  • 10 ways to give great presentations
  • Top presentation tips
  • Overview of the negotiation process
  • Some negotiation tips
  • 10 top negotiation tips
  • Communication tips

Coping With Confrontation

  • How to cope with confrontation
  • Managing anger in yourself and others
  • Principles to apply
  • How to calm down angry people
  • Anger management tips: 10 ways to tame your temper

Transactional Analysis as a Communication Tool

  • Transactional analysis
  • Philosophy of ta
  • The RACI principle of delegation, role division and work sharing


Contact Details

Contact Person: 

Liezl Westpfahl
Course Details

Unit Standard: 


NQF Level: 

Level 5

Course Delivery Method: 

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

2 days


R4499.00 (excl. VAT)

Course fee Includes: 

Fully Developed Manual, Experienced Facilitator, Notepad & Pen, Refreshments, Lunch