Essential Business Skills for South African Women

“I don't mind living in a man's world, as long as I can be a woman in it.” - Marilyn Monroe

Who should attend?

Female business professionals, who want to grow their business skills, build their leadership capabilities and improve their communication, conflict resolution, emotional intelligence, delegation and action-planning skills. Specially designed for women in business, this course will energise, encourage, motivate and above all assist career women with their unique challenges.

Course Outline

How to Make a Crack in the Glass Ceiling

  • Understanding leadership and how to be an outstanding leader
  • The ingredients of ethical value based leadership
  • Common mistakes women leaders make
  • Women’s management styles that work!
  • The RACI principle of delegation, role division and work sharing

Emotional Intelligence, Self-Awareness and Self-Management

  • What is emotional intelligence?
  • The five domains of EQ
  • The ability-based model
  • Characteristics of emotional intelligence
  • How to improve your emotional intelligence
  • Eq and the characteristics of a high vs. Low EQ
  • What to do with your emotions
  • Johari window for increased EQ
  • Transactional Analysis as a self-management tool

How to Be More Confident and Assertive

  • Our self-concept affects our self-confidence
  • Dealing with past “failures” and low self-confidence
  • How to create the right impression
  • Analyse your own levels of confidence in various situations
  • High levels of self-confidence are important - but why
  • The top 25 positive words and phrases
  • Essential steps to increase your confidence levels - how to ensure you get what you want
  • Assertive versus unassertive and aggressive behaviour
  • Analyse your own assertiveness levels - how to be more assertive
  • How to turn aggressive behaviour into assertive behaviour
  • Changes you can expect from being assertive
  • How to manage conflict in an assertive manner
  • Essential steps to increase your levels of assertiveness

Say the Right Thing, at the Right Time, in the Right Way

  • How to communicate confidently and effectively
  • Non-verbal behaviours for effective communication
  • Barriers to effective communication
  • Active listening
  • Understanding gender differences in communication styles
  • How to have a difficult conversation with your boss, colleagues, friends or family
  • E-mail etiquette rules
  • How to cope with confrontation
  • Managing anger in yourself and others
  • How to calm down angry people
  • Anger management tips: 10 ways to tame your temper

Achieve Balance and Integration with Time and Stress Management

  • Why should I manage my time better?
  • Basic principles of time management
  • Benefits of time management
  • Identifying your own time wasters – the time management quiz
  • How to prioritise and delegate effectively
  • Using the Johari window approach
  • Time management tips
  • Effective workstation management
  • 10 common time management mistakes
  • What is stress?
  • How can I recognise stress in myself
  • Analyse your own stress profile
  • Methods of personal stress management
  • Stress in the workplace
  • Implement a stress management plan
  • Breaking old patterns and developing new mind-sets
  • Stress management tips


  • How to motivate yourself
  • How to plan your own goals
  • How not to blame others
  • How not to use work, colleagues or bosses as an excuse for not being successful
  • How to cultivate positive habits
  • How to practically incorporate Stephen Covey’s 7 habits of highly effective people©

Practical Exercises

  • Self-Mastery through assessing Yourself - Self-Assessment Exercises
  • Develop a personal journal and start on your journey of discovery
Contact Details

Contact Person: 

Liezl Westpfahl
Course Details

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

2 Days


R4490.00 (excluding VAT)

Course fee Includes: 

Fully Developed Manual, Experienced Facilitator, Framed Certificate of Attendance, Notepad & Pen, a little something to celebrate you