Career Builder Programme: Customer Service and Administration

In a nutshell..
The Career Builder Programme for Customer Service and Administration equips school leavers and
young graduates to take up entry-level opportunities in/as: Customer relations; Customer service, Sales assistant, Business administration, Office administration, Reception desk, Personal assistant.
The programme is available as online learning with tutor support. The initial enrollment period is 12
months which can be extended if required. Students proceed with their studies at their own pace, from anywhere they have an internet connection, at anytime. The programme consists of 11 courses, each with tasks, exercises and a final assessment. On completion of all the courses, a final assignment must be completed for the entire programme. A Certificate in Customer Service and Administration is awarded for successful completion of the programme.

Students can enrol and pay online to gain immediate access to their programme, or spread the cost
over 5 months.
Once-off online payment: R7900.
Terms: Deposit: R3400 and 4 monthly payments of R1400.

Programme overview
Customer Service is an area of business that is highly neglected in South Africa and there is a high demand for people who have learned skills in this area. This demand does not only exist in the
retail field, but in most client-facing businesses. Customer Service staff are generally tasked with
establishing and maintaining good relationships with clients, and to ensure that clients feel valued
to ensure continued business.

In addition to customer service, this programmes also includes key skills required for office and
business administration. The combination of these skills helps to prepare students to also take up positions as a personal assistant. The programme includes, among other, modules on communication, creative thinking, problem solving, customer service and administration.
Some of the requirements for people working in the customer service industry includes attention
to detail, customer relationship principles and practices, and good communication skills. The
GradCampus Career Builder Programme for Customer Service and Administration ensures that
all of these requirements are addressed in the programme, to enable candidates to enter the job
market in customer service and administration.

Who should enrol
School leavers and young graduates who have a keen interest in customer service and administration, or just to get a good foothold in the world of work. The programme has a strong
focus on communication which is a valuable skill for any entry-level position.

Career prospects:
Entry-level careers and roles in/as:
• Customer relations;
• Customer service,
• Sales assistant,
• Business administration,
• Office administration,
• Reception desk,
• Personal assistant.

Entry requirements:
A Matric pass and a good command of English are highly recommended for successful completion of
the programme. You must also have regular access to the Internet via a computer or laptop - you will
not be able to complete your work effectively from a cell phone.

What do I get on completion?:
Successful graduates receive a Certificate in Customer Service and Administration from GradCampus on completion. A unique verification key is printed on all certificates so that it can be validated on GradCampus.com’s website by prospective employers. Please note that this is not a formal qualification that would normally be used to gain entry into formal higher education.

The SCRS Group offers professional development programmes in support of continued and life-long
learning to expand and refine skill-sets and career prospects. As part of the Group, GradCampus
offer our Career Builder Programmes to young people starting their careers to help them gain the
knowledge, skills and attributes to improve their employability and employment prospects and to
prepare them to enter the job market successfully.

How long will I have access to my online programme?:
You will have access for 12 months, but may extend your enrollment for as long as you need.

Do you provide support?:
Yes – all students are allocated to an online tutor and you may email him or her any time of the day when you need advice or assistance with your studies, or run into a problem. You will typically receive a response within 24 hours during weekdays. There are also forums for online collaboration and other channels to stay in contact with Support.

Payment options:
The cost for this programme is R7900 if paid in full online.
You can pay directly online with a credit card or EFT. If you pay online, you will be enrolled directly
and immediately.

If you wish to pay in monthly installments, please email accounts@gradcampus.com to request an
invoice for this purpose.

The following payment terms are available:
Deposit required at registration: R3400 plus 4 x monthly payments of R1400 each - The total cost for the payments option is: R9000.

How do I enrol?
The process has been made as easy as possible:
1. You register directly online at www.gradcampus.com;
2. Select the programme that you wish to enrol in and pay online
3. After payment, you will have direct access to your learning material and can start straight away

If you choose to pay in installments, email us at:
accounts@gradcampus.com and we will send you an invoice on the 20th of each month to be paid by
the 1st of the next month.

Are there any other hidden costs?:
No – your course fee includes your registration fee, all study fees, support provided and certification.
Your internet connection is for your own account. You will be studying online and therefore you will
also not have any accommodation, traveling and book fees. If you do not have a computer or laptop,
you may have to purchase one and also arrange for a 3G (or other) internet connection.
You should have no problem completing your programme within 12 months, but you may extend your enrollment for an additional R900 per month after the initial 12 months, if something
unforeseen happens that slows you down.

What can I expect from GradCampus after completing my programme?:
After completing your programme, the SCRS Group will invite you to list on our database. If you agree, the Group will share your details with selected partners and keep you in the loop with
opportunities for employment, learnerships, work projects, and network opportunities. We would like to keep in touch with you, follow your career success, and share opportunities with you as they emerge, and share career and business opportunities as they become available.

The SCRS Group has a considerable network and reach, and are active in the education and
employment industry, in particular as far as entry-level opportunities are concerned. In addition,
we gladly include alumni in our network and will continue to communicate with you to hear how
you are doing, and provide guidance along the way to help you make the most of your talents!
We are extremely passionate about graduate and school leaver employment and employability and
are we strongly favour an entrepreneurial culture. Above all, we want to help you to succeed in your
studies and career! 

Modules included in your programme:
1. Getting your job search started
2. Goal Setting
3. Workplace Success - 7 Key Skills
4. Time Management
5. Being a Team Player
6. Emotional Intelligence
7. Active Listening
8. Business Ethics for the office
9. Personal Brand: Maximizing Personal Impact
10. Skills for the Administrative Assistant
11. CRM - An Introduction to Customer Relationship Management
12. Critical elements of customer service
13. Problem Solving: Decision Making
14. Creative Thinking and Innovation

Contact Details

Contact Person: 

Sales
Contact: GradCampus.com
Course Details

Unit Standard: 

N/A

Course Delivery Method: 

E-learning E-learning

Distance Distance

On Demand On Demand

Course Duration: 

12 months

Cost: 

R7900 once-off, or R9000 on terms

Course fee Includes: 

All studies, material, support. You only need to have your own laptop and internet connection.