Emotional Intelligence for Leaders (3-day)

  • Unit Standard ID: 264398
  • Title: Evaluate and plan the role of self as a leader in a function
  • NQF Level: 6
  • Credits: 5

Leaders who attend this 3 Day accredited course, will demonstrate:

  • An understanding of the relationship between leadership, behaviour and emotional intelligence.
  • An ability to identify, recognise and manage own behaviour in order to enhance own performance.
  • An ability to respond appropriately to the behaviours of others in order to enhance individual performance, work relationships and resolve conflict.

LEARNING UNIT 1: LEADERSHIP

  • Strategy, vision and mission
  • Leadership performance areas, abilities, competences & traits
  • Leadership and the conditions of empowerment
  • Leadership, maturity and emotional intelligence.
  • Dimensions of emotional intelligence

LEARNING UNIT 2: EMPOWERING SELF

  • Locus of control
  • Attitude, values and behaviour
  • Thoughts, beliefs & behaviour
  • Emotions and their origin: Unmet expectations and memories
  • Managing emotions
  • Cultivating present moment awareness

LEARNING UNIT 3: EMPOWERING OTHERS

  • Self-fulfilling prophecy
  • Emotional bank account
  • Active listening & validating others
  • Emotionally intelligent conversations
  • Identifying emotions in body language
  • Stereotyping risks
  • Re-framing situations

LEARNING UNIT 4: ASSERTIVE COMMUNICATION

  • Communication styles- assertive, aggressive and passive
  • Assertive communication skills – self-expression, repetition, questioning, free information, keeping on track & language

LEARNING UNIT 5: CONFLICT MANAGEMENT

  • Conflict bigger picture
  • Robot technique- stop, think and act
  • Substantive, procedural & emotional needs
  • Ground rules for conflict management
  • Choosing approach to conflict management
  • Conflict handling steps & role-play
  • Personal change plan
Contact Details

Contact Person: 

Tamsin Puren
Course Details

Unit Standard: 

264398

NQF Level: 

Level 6

Credits: 

5

Course Delivery Method: 

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

3-days

Cost: 

Please contact us for a competitive quote