Effective Customer Service

This workshop empowers delegates to:
• Explaining and describe customer service
• Engaging in an interaction with customers
• Demonstrating communication skills in responding to a customer
• Processing a query in order to respond to a customer need

Contact Details

Contact Person: 

Gwen
Course Details

Unit Standard: 

114974

NQF Level: 

Level 2

Credits: 

2

Course Delivery Method: 

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

2 days

Cost: 

Quotation for In-house training

Course fee Includes: 

Facilitation, Assessment and ETQA Endorsement (if applicable)