Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes; Identifying the Stages of Conflict; The relationship Between Competition and Conflict; The Five Modes of Conflict; Creating a Personal Conflict Management Approach; Creating an Organisational Conflict Management Plan; Mediation

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Unit Standard: 

114226

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

2-Days

Cost: 

From R4 840 per delegate (including VAT)

Advertisement