Customer Care for Delivery Staff

Course Content: The important role that customers play, What do clients want when they speak of service and client care? How important is punctuality in today’s world? What is considered courteous behaviour and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do we overcome language barriers? How familiar may we be with clients? From language to socialising.

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

half-day

Cost: 

Price on request