Frontline Reception I

Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude; Understanding People; First Impressions Last; Colours; Body Language; Communication Starts With the Ability to Listen; The Etiquette of Meeting and Greeting; The Etiquette of Telephonic Liaison; Effective Communication Skills; Exceeding Expectations; Solidifying My Role as “Director of First Impressions”; A Comprehensive List of Information for Receptionists; What Procedures Should You Have? Outcome: At the end of this workshop the delegate will have the necessary knowledge to provide a professional and complete “shopwindow” for both personal and telephonic callers to a company. They will also be aware of their responsibility to their colleagues.

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Unit Standard: 

14338

NQF Level: 

Level 2

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

1-Day

Cost: 

From R2420 per delegate (including VAT)

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