Frontline Service and Upselling

Aim: To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty. Content: Attitude and Aptitude, Determining Your Personal Vision, Customers- their expectations, Emotional vs. Necessary Purchase, DISC Approach from an Upselling Perspective, Simple Actions- Huge returns, Major Do - s and Don - ts, Practical Tools for Dealing with both Easy and Difficult Clients, Ensuring the Referral. Outcome: At the end of this workshop the delegates will be equipped with the necessary knowledge to conduct sales in a professional and helpful manner with emphasis on service excellence

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

1-Day

Cost: 

From R2 070 per delegate (including VAT)