Frontline Service and Upselling
Aim: To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty. Content: Attitude and Aptitude, Determining Your Personal Vision, Customers- their expectations, Emotional vs. Necessary Purchase, DISC Approach from an Upselling Perspective, Simple Actions- Huge returns, Major Do - s and Don - ts, Practical Tools for Dealing with both Easy and Difficult Clients, Ensuring the Referral. Outcome: At the end of this workshop the delegates will be equipped with the necessary knowledge to conduct sales in a professional and helpful manner with emphasis on service excellence
Contact Details Course Details Course Delivery Method:
Cost: From R2 070 per delegate (including VAT)
Course Date and Venue
Date: Tuesday, February 4, 2020
Cost: R2 070 per delegate (including VAT)
Cost: R2 070 per delegate (including VAT)
Cost: R2 070 per delegate (including VAT)
Date: Monday, September 21, 2020
Cost: R2 070 per delegate (including VAT)
Date: Friday, November 27, 2020
Cost: R2 070 per delegate (including VAT)
Date: Tuesday, February 4, 2020
Cost: R2 070 per delegate (including VAT)
Cost: R2 070 per delegate (including VAT)
Cost: R2 070 per delegate (including VAT)
Date: Monday, September 21, 2020
Cost: R2 070 per delegate (including VAT)
Date: Friday, November 27, 2020
Cost: R2 070 per delegate (including VAT)
Date: Tuesday, February 4, 2020
Cost: R2 070 per delegate (including VAT)
Cost: R2 070 per delegate (including VAT)
Cost: R2 070 per delegate (including VAT)
Date: Monday, September 21, 2020
Cost: R2 070 per delegate (including VAT)
Date: Friday, November 27, 2020
Cost: R2 070 per delegate (including VAT)
Date: Tuesday, February 4, 2020
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Date: Monday, September 21, 2020
Cost: R2 280 per delegate (including VAT)
Date: Friday, November 27, 2020
Cost: R2 280 per delegate (including VAT)
Date: Tuesday, February 4, 2020
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Date: Monday, September 21, 2020
Cost: R2 280 per delegate (including VAT)
Date: Friday, November 27, 2020
Cost: R2 280 per delegate (including VAT)
Date: Tuesday, February 4, 2020
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Date: Monday, September 21, 2020
Cost: R2 280 per delegate (including VAT)
Date: Friday, November 27, 2020
Cost: R2 280 per delegate (including VAT)
Date: Tuesday, February 4, 2020
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Cost: R2 280 per delegate (including VAT)
Date: Monday, September 21, 2020
Cost: R2 280 per delegate (including VAT)
Date: Friday, November 27, 2020
Cost: R2 280 per delegate (including VAT)
