How to Deal with Difficult Clients and Discussions

Course Content: The important role that customers play, Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do you calm a client down (4 techniques)? How do we overcome language barriers?

Contact Details

Contact Person: 

Office
Contact: Staff Training
Course Details

Unit Standard: 

114974

NQF Level: 

Level 2

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

1 -day

Cost: 

From R2070 per delegate (including VAT)