The Assertiveness Development Programme allows delegates to gain self insight about the present levels of assertiveness and tact; and equips learners with skills, behaviours and attitudes for developing positive assertiveness in the workplace.
By the end of the programme, learners would be able to:
- Identify their personal assertiveness scores using an appropriate assessment tool in the session
- Recognise the four dominant styles of influencing others and its impact on team spirit, supervision, morale and personal/ professional credibility
- Examine root causes for these assertiveness
- Develop skills to use in work situations that should result in positive work habits
Module One: Am I Assertive?
- Using The Interpersonal Influence Inventory, by Rollin Glaser and Eileen M. Russo, the programme allows learners to identify their present influence scores in terms of:
- Concealed Aggression
- Open Aggression
- Personality scores: DISC is also measured and correlated to have learners evaluate trends
- This awareness allows delegates to recognize their own style of influence and sets the tone for the programme.
Module Two: Interpersonal Influence and Assertiveness
- 4 Types of Influence Styles: Passive, Assertive, Concealed Aggressive and Open Aggressive
- ‘Telltales’ of Non Assertiveness and Aggressiveness: Thoughts, Emotions, Nonverbal Behaviour and Verbal Behaviour/ Language
- A Model for Interpersonal Influence (consideration and communication)
- Beliefs and Attitudes (maps we operate from)
- Motivation (what motivates people?)
Module Three: Developing Assertiveness
- Thoughts, Emotions, Verbal and Non Verbal Behaviours
- Stimulus and Response Theory
- Exaggerations, Judgments, Criticism, Swearing, Threats, Loudness, Submission, Obviousness, Belittling and other symptoms
- Taking personal Responsibility and Ownership
- Strategies, techniques and approaches for learners
- The Steps to Change: Acceptance, Knowledge, Desire to change and Repetition of the newfound learning
Method of Presentation: Pre-instrument, Facilitation, Individual exercises, Group exercises, Discussions, Commitments, Role plays and introspection on individual behavioural scores. Summarized feedback is given to management about each delegate.