Assertiveness Training


The Assertiveness Development Programme allows delegates to gain self insight about the present levels of assertiveness and tact; and equips learners with skills, behaviours and attitudes for developing positive assertiveness in the workplace.


By the end of the programme, learners would be able to:

  • Identify their personal assertiveness scores using an appropriate assessment tool in the session
  • Recognise the four dominant styles of influencing others and its impact on team spirit, supervision, morale and personal/ professional credibility
  • Examine root causes for these assertiveness
  • Develop skills to use in work situations that should result in positive work habits


Module One: Am I Assertive?

  • Using The Interpersonal Influence Inventory, by Rollin Glaser and Eileen M. Russo, the programme allows learners to identify their present influence scores in terms of:

- Assertiveness

- Passiveness

- Concealed Aggression

- Open Aggression

  • Personality scores: DISC is also measured and correlated to have learners evaluate trends
  • This awareness allows delegates to recognize their own style of influence and sets the tone for the programme.

Module Two: Interpersonal Influence and Assertiveness

  • 4 Types of Influence Styles: Passive, Assertive, Concealed Aggressive and Open Aggressive
  • ‘Telltales’ of Non Assertiveness and Aggressiveness: Thoughts, Emotions, Nonverbal Behaviour and Verbal Behaviour/ Language
  • A Model for Interpersonal Influence (consideration and communication)
  • Beliefs and Attitudes (maps we operate from)
  • Motivation (what motivates people?)

Module Three: Developing Assertiveness

  • Thoughts, Emotions, Verbal and Non Verbal Behaviours
  • Stimulus and Response Theory
  • Exaggerations, Judgments, Criticism, Swearing, Threats, Loudness, Submission, Obviousness, Belittling and other symptoms
  • Taking personal Responsibility and Ownership
  • Strategies, techniques and approaches for learners
  • The Steps to Change: Acceptance, Knowledge, Desire to change and Repetition of the newfound learning

Method of Presentation: Pre-instrument, Facilitation, Individual exercises, Group exercises, Discussions, Commitments, Role plays and introspection on individual behavioural scores. Summarized feedback is given to management about each delegate.

Contact Details

Contact Person: 

Nounouche Salick
Course Details

NQF Level: 

Level 4
Level 5

Course Delivery Method: 

E-learning E-learning

Blended Blended

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

2 Day


Daily Rate (upon request and identifying needs)