Our Conflict Management programme is aimed at developing the skills, attitudes and approaches of all staff members to better handle conflict and deal with issues that lead to people and system problems. Conflict, negotiation and problem solving are related in this programme to improve efficiency and effectiveness in the workplace.
Course Objectives :
Recognise the types of conflicts that exist in the organisation.
Identify reactive and proactive approaches to conflict.
Develop the ability to problem solve using problem solving technique.
Apply creativity and right brain thinking to challenges.
Evaluate approaches to stress, communication, efficiency and effectiveness.
Module One: Introduction to Conflict Management
Module Two: Negotiation Skills
Module Three: Dealing with Different Personalities
Module Four: Dealing with Stress