Customer Service and Excellence is a 2 day programme aimed at staff who deal with customers on a daily basis. The programme raises awareness of present team strengths and areas for improvement in terms of service; and then equips them to realise the level of service expected from the organisation. This programme can be customised to specific needs and used in conjunction with our Customer Service Perspective for enhanced results. Learners experience a shift in thinking and perspective which leads to changed behaviours, improved relationships and happier customers.
By the end of the programme, learners would be able to:
- Assess their present level of customer service knowledge and skills.
- Identify the key skills and attitudes required for customer service in their companies.
- Evaluate their behavioral characteristics and make plans for improvement.
Our Customer Service and Excellence programme has a total of four modules:
Module One: Customer Service and Personality Styles (Me and My Customer)
Module Two: Excellent Customer Skills.
Module Three: Dealing with Difficult Customers
Module Four: Customer Feedback and Improvement.