Front Line Management Training


Frontline Managers are line managers, officer managers and supervisors who are directly responsible for their departments, projects or production outputs. Frontline managers usually lead and supervise others, often clerical staff or team members.


The purpose of the programme is to equip Frontline Managers and Supervisors with essential skills required to supervise, delegate, lead others, achieve results through effective self management of staff, and deal with conflict situations. The programme is beneficial to both: newly appointed frontline managers and practicing managers/ supervisors wishing to brush up on better frontline management skills.


By the end of the programme, learners would be able to:

1. Recognise the roles and responsibilities of frontline managers; as well as the ability to influence of others and results

2. Develop their ability to plan, organise, lead/ motivate and control/ assess

3. Learn how to delegate effectively

4. Deal with conflict and practice consideration and fairness

5. Improve leadership skills to develop better relationships and trust in the team


Module 1: Roles and Responsibilities of Frontline Managers

· Functions of Leading, Managing and Producing

· Roles and responsibilities of frontline managers

· Leading others vs. Managing things

· Identifying the Key Performance Areas and Key Performance Indicators of your job

· Exploring Gaps

Module 2: Delegation Skills

  • Assigning Tasks vs. Delegation
  • Delegation defined
  • Accountability vs. Responsibility
  • 4 Primary Roles of Managers
  • Benefits and Risks of Delegating
  • 6 Steps to Delegating
  • Delegation Preparation
  • Role Plays

Module 3: Assertiveness Skills

  • Assessing your present level of assertiveness via “Interpersonal Inventory Skills” - Glacer and Russo
  • 4 Influence Styles: Assertive, Passive, Open Aggressive and Concealed Aggressive
  • 4 Dimensions: Thoughts, Feelings, Verbal and Body Language
  • Learning to pause, consideration and courage
  • Role Plays to improve assertiveness skills

Module 4: Team Leadership Skills

  • McGregor’s X and Y theory: Perception, beliefs of leaders that serve to confirm assumptions
  • Blake and Mouton theory: A concern for production and a concern for people
  • Situation Leadership
  • Qualities and Traits of Leaders
  • Developing Trust in teams

Method of Presentation: Facilitation, Course Manuals, Audio/ Visual presentations, individual assessments during modules, high level participation, group work, role plays, self reflection, theories and exercises, plans to transfer skills in job context.

Contact Details

Contact Person: 

Anil Salick
Course Details

NQF Level: 

Level 4
Level 5

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

2 Days


Daily Rate (upon request and identifying needs)